Terms & Conditions


A. Billing Errors

If you believe that you have been erroneously billed, please notify our Customer Service Department Monday to Friday from immediately of such error.

B. Choice of Law and Forum

The laws of Ireland in which we reside shall govern the Terms, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in which we reside. Both parties consent to exclusive jurisdiction in Ireland.

C. Taxes

All orders are subject to applicable taxes in the states to which they are shipped.

D. Ordering Merchandise through the Website

If you have any questions please contact Our Customer Service Department. Our Customer Service Department is open Monday thru Friday 8am-4pm Pacific Standard Time. All orders placed through the Website are subject to Maple Grove Media Limited’s acceptance. After your order has been placed, we will provide you with an email confirming our receipt of your order. The confirmation you receive does not constitute our acceptance of your order. Rather, we are only confirming our receipt of your order. We may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your payment card or payment method has already been charged for an order that is later cancelled by us, we will issue you a refund. If you do not receive confirmation that your order has been placed, please contact our Customer Service Department. Your order will be deemed accepted upon its shipment and your receipt of a shipment confirmation of your order. Processed orders will be shipped according to the terms of our shipping policies, which are summarized herein. While we want everyone to be able to enjoy our Merchandise, we may, in our sole discretion, not accept an order or limit or cancel quantities purchased per person, per household or per order. Some reasons we may do so include, but are not limited to, the following:

E. Reversals and Chargebacks

We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services.

F. Billing & Customer Support

We welcome all support inquires by the following methods:
Phone Support : +353 1-800-816-466 
Email: [email protected]

Customer service hours are 8am - 8pm, Monday through Friday. When emailing us, please include your full name and address, as well as the name of the Product(s) that you ordered.
Company Name: Maple Grove Media Limited
Company Address: 73 Stonepark Abbey, Rathfarnham, Dublin 14, D14N8F7 

G. Disclaimer of Warranties

Maple Grove Media Limited AND AFFILIATES MAKE NO WARRANTY OF ANY KIND REGARDING THE MERCHANDISE AVAILABLE FOR SALE ON THE WEBSITE. EACH PRODUCT IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. REGARDING THE MERCHANDISE, Maple Grove Media Limited AND AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS ABOVE MAY NOT APPLY TO YOU.

H. Legal Age Requirement

You must be at least 18 years of age or the age of majority in your jurisdiction of residence (whichever is older) to purchase items from the Website. By placing an order through the website, you represent that you are at least 18 years old or the age or majority (whichever is older) and that the person to whom the Merchandise will be delivered is also the age of majority. Maple Grove Media Limited reserves the right to request any buyer to provide written proof of age in any form. At the time of delivery, any shipment containing Merchandise may require further the signature of an adult possessing valid picture identification issued by a government agency providing that he or she is at least 18 years old or the age or majority, whichever is greater.

I. Pricing

Month Supply: By placing your order today you will be shipped a 30 day supply of Soft N Shiny and billed a total of .

2 Month Installment: By placing your order today you will be shipped a 30 day supply of Soft N Shiny and billed only , shipping and handling today. If you feel Soft N Shiny is not for you, cancel within 14 days from today to avoid enrollment in the Exclusive Soft N Shiny auto-shipment program which sends you a 1 month supply, for a maximum of 2 months, every 30 days starting 14 days from shipment of the first bottle for . To cancel at anytime call +353 1-800-816-466 .

3 Month Installment: By placing your order today you will be shipped a 30 day supply of Soft N Shiny and billed only , shipping and handling today. If you feel Soft N Shiny is not for you, cancel within 14 days from today to avoid enrollment in the Exclusive Soft N Shiny auto-shipment program which sends you a 1 month supply, for a maximum of 3 months, every 30 days starting 14 days from shipment of the first bottle for . To cancel at anytime call +353 1-800-816-466 .

Promotions:We reserve the right to offer promotion pricing upon activation of:

*due to foreign exchange rate fluctuations, the amount billed may slightly vary.

J. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Maple Grove Media Limited AND AFFILIATES DO NOT ACCEPT OR ASSUME LIABILITY FOR ANY PRODUCT OR USE OF THE PRODUCT, INCLUDING WITHOUT LIMITATION, LIABILITY FOR A PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, OR LOSS OF BUSINESS. IN NO EVENT WILL Maple Grove Media Limited OR ITS OFFICERS, DIRECTORS, SUBSIDIARIES, AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE TO ANY PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES RELATING TO A SALE OF MERCHANDISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, Maple Grove Media Limited AND ITS AFFILIATES ARE NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT PAID FOR THE APPLICABLE PRODUCT. IN SOME JURISDICTIONS, LIMITATIONS OF LIABILITY ARE NOT PERMITTED. IN SUCH JURISDICTIONS, THE FOREGOING LIMITATIONS ON LIABILITY MAY NOT APPLY.

K. Discounts and Promotions

Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.

L. Additional Terms and Condi

In addition to these terms and conditions and the policies stated above, your purchase of Merchandise through the Website is subject to the Website Terms of Use and Privacy Policy.

M. Refund Policy

If you have any problems with your purchase or the product (such as damaged packaging, incorrect item, product no longer needed, etc.) you may call us within 30 days of receipt of product to receive a refund. Your request will be processed by our Customer Service team and refunds will be issued within 5-10 business days.

N. Contractual Parties

Your contractual partner for purchases on SoftNShiny is Maple Grove Media Limited, 73 Stonepark Abbey, Rathfarnham, Dublin 14, D14N8F7 

O. Shipping Policy

All orders are shipped via Postal Service First Class Mail orby FedEx mail to the address you provide at the point of sale. We ship within 1-3 days of when you place your order. Orders placed on the weekend will be shipped the following business day. Packages sent to the US are scheduled to arrive within 3-5 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.


Maple Grove Media Limited
73 Stonepark Abbey, Rathfarnham, Dublin 14, D14N8F7 
+353 1-800-816-466 
612210